FAQ & HELP
Your order will usually be packed and handed over to our shipping service provider DHL on the same business day. The shipping time within Germany is 1-3 business days. The international shipping time varies depending on the destination country. Shipping to a Packstation is unfortunately only possible in Germany!
As soon as your order leaves our warehouse, you will receive all shipment information and the invoice by mail. You didn't find any mail? Then please check your spam folder again.
If you want to return your order, you can of course send it in the original packaging (sealed) back to us. In the right of withdrawal section you can find all the necessary information.
Unfortunately, this happens in the best families sometimes...but let's talk. If you've accidentally received the wrong products or something has gone wrong against your expectations, let us know via the contact form!
No - friends and partners appreciate receiving self-wrapped gifts from their loved ones. Tip: Instructions on how to wrap gifts really nicely can be found on YouTube...dig in! ;-)
Then drop us a message via the contact form - we'll try to fix it...everything will be fine!
